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iTrack

iTrack is an effective issue tracking system designed to handle ticket activity to better manage and resolve customer concerns.

Features of iTrack include the following:

  • Provides an external facing portal for your customers where they can raise tickets for any question or issue about your products and services
  • User friendly and elegant interface allows you to easily view tickets assigned to you, view and search through all available tickets, etc.
  • Attachments allow you to upload any type of document or file for additional reference to the ticket
  • History and activity of each ticket is tracked where you can easily go back and view the history details and resolution of each ticket
  • Summary view gives you a quick overview on how many tickets there are for each status with drill-down capability to view corresponding ticket details
  • Admin tools provide you with configuration options to create your own set of products, product areas, groups, etc.
  • Intuitive email notification is available to inform you of activity or updates done to your tickets
  • Group Security allows you to secure what tickets a user can access based on the user’s assigned group
  • Ability to configure the columns displayed in search results, how many tickets are shown per page, and other configuration options
  • iTrack Reports allow you to quickly and easily monitor your ticket status and details

Talk to Us

Learn how iTrack can help your organization.

For inquiries, you can call us at +63-2-491-7310 or email us at info@itrackit.org.

iTrack Ticket Management

  • Improve support workflow by automating the processes associated with customer support ticket assignment and management
  • Effectively track support tickets according to product, issue, category, customer, etc
  • Intelligently route tickets, enabling fast and efficient prioritization

iTrack Accessible Knowledge Base

  • Build an effective online knowledge base from resolved customer tickets helping you get the answers you need
  • Better serve customers by analyzing ticket communications
  • Give customers and partners 24/7 access to iTrack at a much lower cost than staffing your phone lines around the cloc
  • Free business joomla templates